Easily compare our packages stability, security, performance and more using our handy chart.
Your website is one of your most important marketing tools. It’s the first stop for prospects and customers who want information on your business and your products.
That makes it essential to choose a hosting service that gives visitors fast, reliable access to your site — and grows in line with your business. To ensure visitors have a great experience every time, you also need a maintenance service that keeps your site up to date, secure and free of problems.
By choosing Phelan Barker as your hosting and maintenance partner, you can draw on more than 16 years’ experience in managing and maintaining simple and complex websites for businesses of every size.
We understand the business benefits as well as the technical requirements of a hard-working website. So, we’re able to provide unbiased, expert advice on the right digital solution for your business and professional support throughout the life of your website.
Choice of flexible hosting solutions
When you select a hosting service, it’s important to check that it meets your current and future requirements. Most important, the service should be reliable and secure because your reputation is at stake. The provider must have measures in place to monitor and maintain performance so you have peace of mind.
The service should also have the capacity to handle higher volumes of traffic as your business grows. It should provide all the features you need to attract and retain visitors, at an affordable monthly cost that represents value for money.
Our hosting services meet all those criteria, but we also recognise that every business is different. So we offer a range of packages with options that can be customised to your specific needs.
If your website requirements are straight forward, our cost effective Shared Hosting package will provide the performance and features you require to keep your website running. The service is quick and easy to set up, and simple to manage via an intuitive control panel. If you need help, telephone support is available.
Our Managed Hosting package is perfect for websites with more complex requirements, providing the performance, security and control you need to deliver a consistent, high-quality online experience. The service provides unlimited bandwidth to meet high traffic demands, and performance is fully managed to maintain availability in line with your service level agreement. For added peace of mind, the service includes daily back-ups, IP and domain reputation protection, and 24/7 telephone support.
When your website or e-commerce site is critical to your business, a Dedicated Hosting service is our recommended option. The service provides the capacity, reliability and stability to maintain 99.99% uptime and availability, even under the highest loads and traffic demands. To achieve this level of mission-critical service, we incorporate features such as dedicated hardware firewalls, redundancy or multiple load-balanced servers, backed by dedicated 24×7 technical support.
Easily compare our packages stability, security, performance and more using our handy chart.
Expert website maintenance to meet your business and operational goals
Your website might deliver a great first impression to visitors. But, what happens if they come across out-of-date content, struggle with broken links or slow downloads, or receive irritating error messages? A poor customer experience could lead to abandoned visits, loss of potential revenue, poor return on your marketing campaigns and risk of higher customer churn. Add the impact of negative reviews and social media comment and the risks get higher. Worse still, what damage would a website security breach or cyber attack do to your business?
But, get the experience right and the reverse is true – visitors spend more time on your site, revenue increases and customer satisfaction and loyalty is up. That’s the value professional website maintenance can add.
It’s not just customer experience that will change. IT staff will have to spend less time checking content, trying to identify and remedy faults, and managing updates — in short, you will benefit from less downtime and a lower total cost of ownership.
We offer a range of programs to match your business and operational needs. The monthly programs include standard checks and actions, as well as different levels of studio time and resources.
The programs also include phone and email support to help you resolve any operational issues.
|Hours for updates & studio time||1 Hour||2 Hours||3 Hours|
|Core Platform & Plugin Updates||Yes||Yes||Yes|
|Broken Link Scan & Fix||Yes||Yes||Yes|
|Real-time web application firewall||No||Yes||Yes|
|Forms, tracking & Functionality||No||Yes||Yes|
|Two Factor Authentication||No||No||Yes|
|Repair Hacked Files||No||No||Yes|
|Support||Email + Phone||Email + Phone|
|Monthly Service Fee||£40pm||£80pm||£120pm|
Our maintenance programs bring together a range of professional services that can help you provide the best possible website experience for your customers. These are some of the key services.
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Hours for Updates & Studio Time
Each service level includes an agreed amount of dedicated studio time. You can use this to add or update content and blog posts or new website features. How you use this time is up to you.
If your site goes down, it’s possible that you could lose a wealth of important information. We provide regular full backups to minimise risk.
Core Platform & Plugin Updates
If your website is based on a content management system (CMS) you will need to undertake regular updates to eliminate potential security flaws or implement changes to code. We can manage the process to ensure your site is always up to date.
Broken Link Scan & Fix
We will regularly scan your website to detect any links that are broken or may have been removed. We will then fix any links that are required or add a redirect.
Real-time Web Application Firewall
We monitor and log the traffic on your server to identify in real time what is happening on your website. This can provide timely alerts to potential problems or risks.
Forms, tracking & Functionality
We will monitor your website performance to make sure it is working as expected and proactively fix any issues that may arise.
Blocking countries who are regularly creating failed logins, a large number of page not found errors and are clearly engaging in malicious activity is an effective way to protect your site during an attack.
By monitoring your site, any security issues, malware or malicious code that is detected will be automatically flagged and removed.
Two Factor Authentication
Take security to the next level and enable two factor authentication on your website and secure your website investment.
Repair Hacked Files
See how files have changed, download the original file to compare original to current. View and repair the file by overwriting with a pristine, original version.
If you’re having problems completing a task on your website or something has gone wrong, you can contact our experts to help resolve the problem.
Website maintenance may seem like an unnecessary expense at first sight, but warning signs like these indicate that your site needs attention:
Our website maintenance services take a proactive approach to site management. For an affordable monthly fee, we provide service options to monitor performance, security and traffic, optimise performance, schedule regular back-ups of the entire site, manage security and software patches, content updates, fix bugs, broken links and compatibility problems.
These are time-consuming but essential tasks that can burden your IT staff. But, in the hands of experienced professionals using specialist tools, the process can be completed in just a few hours per month. That frees your team and gives you the peace of mind that your website continues to perform as it should and delights your customers.
Packages and support
For most businesses, email remains one of the most widely-used channels of business and customer communication. Like your website decisions, it’s important to choose the right level of email service for your business needs.
For basic email requirements, a standard POP3 (Post Office Protocol) or IMAP (Internet Messaging Access Protocol) will give you the facilities to send, receive and manage emails. If you need more advanced features, such as back-up, synchronisation with calendar applications or automated responses, we recommend Office 365.
With an IMAP account, your emails are stored on an external server with 400MB capacity, and incoming messages can be accessed from multiple desktop or mobile devices. POP3 accounts only provide access and store emails on a single device.
These accounts are free of charge and provide unlimited mailboxes when taken with a hosting service. They provide basic functionality and connectivity to mobile devices, but do not support synchronisation for sent mail, contacts or calendar applications.
Office 365 accounts provide you with a dedicated high-capacity 50GB mailbox with cloud storage and back-up for all your emails. You can access emails on any mobile or desktop device, and your messages and contacts will be synchronised across all your selected devices as well as applications such as calendars and notes. This account costs £10 per user per month.
Our service includes full management of your mailboxes to monitor and resolve any issues. We can also set up email accounts on your employees’ devices using remote facilities. That service is free. If you need installation on your premises or migration of email from existing accounts, we can provide the service
for a charge.
It would be wonderful to hear from you, please get in touch and tell us about your upcoming project.